Help

# How can we help?

Need help with an app, a purchase or a download? [Open a ticket on our Discord](<https://discord.mikethetech.com>) for a private chat with our staff.

[

## Software support

Tell us which app you use and what happened. Include your operating system and app version.

Open a support ticket](<https://discord.mikethetech.com>)
[

## itch.io purchases & downloads

Each product page links to where you can buy or download it. For help with an itch.io purchase or receipt, open a private support ticket. Purchases and downloads take place on the linked site.

Find your software](<https://pyrosoft.pro/software/>)
[

## Purchase or refund help

For receipt, payment, return or refund questions, tell us which app and store your purchase came from in a private ticket.

Ask about a purchase](<https://discord.mikethetech.com>)
[

## Email support

mike@alisaltech.com

Write an email](<mailto:mike@alisaltech.com?subject=PyroSoft%20support>)